SFA 07 - SFA:USI Essential Services reviews

4.8 (273 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 61–70 of 278 reviews

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I always have an urge to "fix" things. It was incredibly useful to know that in these complicated scenarios, it's not about fixing but about listening and helping the person in crisis to cope.

Elina S · 12 Feb 2026
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I found this has helped to boost my confidence with dealing with suicidal customers.

Kate S · 12 Feb 2026
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I think the course was well presented the materials provided were useful and everyone participated.

Sandra P · 27 Jan 2026
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Thank you so much MD, I really enjoyed today’s session! You’ve really gone above and beyond to make it very fun and engaging for us and it shows!

Carla B · 27 Jan 2026
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Well done this was great course to be on lots of insight into things I would normal pause abs struggle with. Will definitely be more equips for this in every way now

Lisa N · 14 Dec 2025
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Course was really great and would be good to share group wide

Gillian D · 04 Dec 2025
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Thankyou for what you do how you di it and how you share

Katherine C · 04 Dec 2025
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Excellent

Sarah C · 04 Dec 2025
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Really enjoyed the course

Catherine G · 04 Dec 2025
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The tutor was very engaging and established good boundaries from the onset. The knowledge provided is invaluable and will definitely be helpful in delivering any suicide first aid to a customer or person.

Richard H · 25 May 2025
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