SFA 07 - SFA:USI Essential Services reviews

4.8 (286 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 81–90 of 291 reviews

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Really enjoyed the course

Catherine G · 04 Dec 2025
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The tutor was very engaging and established good boundaries from the onset. The knowledge provided is invaluable and will definitely be helpful in delivering any suicide first aid to a customer or person.

Richard H · 25 May 2025
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“

Came knowing a little but leaving been aware of the in-depth and questioning on how to approach a situation like this in personal and work life. To understand it’s okay to pause, listen and to let the person in need to take control to an extent.

Nathan M · 22 May 2025
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Very good course Informative gave me some good info to help deal with calls along the lines of suicide.

Stuart K · 22 May 2025
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“

Madhuri was a fantastic tutor! Friendly, outgoing & engaging. She talked about a very difficult topic with care & understanding whilst being informative & answering any questions. I learnt a lot on the course and feel better prepared. Thank you

Helen C · 22 May 2025
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Madhuri was great at keeping everyone engaged. Really informative course that made you think deeper about suicide.

Lisa T · 22 May 2025
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I was very worried before this call. As I quite new to my role at work and new to dealing with customers over the phone. I feel completely reassured and have clear direction with how to tackle situations dealing with people demonstrating suicidal thoughts or behaviours. Madhuri was excellent, extremely engaging and kept us all interested and checked in to make sure we were all alert and feeling well. I am very grateful.

Sophie R · 22 May 2025
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Overall I did enjoyed taking part of this course. It helped a lot with how I see, understand and will face dealing with suicide/suicidal people and customers in particular in the future.

Pedro T · 22 May 2025
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Great tutor, very interactive and informative. Very engaging and empathetic

Somer T · 21 May 2025
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MD was fabulous, she kept us all engaged and checked in with us all on a regular basis. The course was nice because it was very interactive.

Sharon B · 20 May 2025
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