Showing 91–100 of 291 reviews
Great course overall. Some difficult conversations leading to triggering memories. Great interaction and knowledge sharing from the tutor.
Very interesting and quite emotional so informative and will take away some useful information and skills
Interesting overall. Not something I think will be used in my day to day role. Believe myself personally needs to be more qualified in order to deliver and discuss such a sensitive topic but good to get some knowledge.
Tutor was very personable - constantly checked in with everyone given the subject matter
I found the course very helpful in gaining a better understanding of how to better deal with people in these situations and how to manage the call and understanding what to listen out for.
The course is very helpful and gave me an extra insight on how to deal with customers that experience this type of circumstances.
Interesting course, a lot of useful information. Laura was a great host and made the course engaging. From a personal point of view think it would be better in person as think helps make discussions better but underhand why it's done via webex due to the different teams involved.