SFA 07 - SFA:USI Essential Services reviews

4.8 (273 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 91–100 of 278 reviews

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Laura was brilliant, really engaging and despite the material of suicide in the course delivered, this was done in the care and important it deserves.

Stuart M · 13 May 2025
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Laura was extremely welcoming, friendly and knowledgeable. The course content was informative and kept me engaged throughout. Lots of opportunities to ask questions and provide personal insight into a difficult topic. I am coming away from the course with the tools to be able to deal with scenarios in the future surrounding suicide, and feel confident to be able to do so.

Liz L · 13 May 2025
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I felt that the course work informative, it has given me methods to use in my work. Though I am still nervous of handling these type of calls, i feel that following the steps taught on the course and practice means I should be able to help people

deidre C · 13 May 2025
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Laura made the course very interesting and always answered and questions raised and made sure we were all ok before going on to the next bit very supportive- very approachable and

paula w · 13 May 2025
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really informative - really useful and relevant to my role. The tutor was amazing. really calm and knowledgeable. you can see she has experience in the subject.

charlotte s · 13 May 2025
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very thought provoking , I will feel more confident in conversations around suicide going forward and know I will now be able to make a difference and hopefully save lives

Debbie C · 13 May 2025
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Really engaging. I guess it's the wrong thing to say I enjoyed the course due to the subject content however I feel this will really help me moving forward not only in my work but also my personal life

Yvonne T · 13 May 2025
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Very informative, for quite a heavy topic it was broken down nicely and Laura was very interactive.

Lynette O · 13 May 2025
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Course was insightful, makes you think of the scenario from different perspectives. The pack with the helpline and organisation information will be very helpful to have in one place.

Tyler N · 13 May 2025
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Really good course, gave me a lot more awareness of the topic. Feel the work book will help provide support in the long run. Once the course complete with the team will definitely be pulling information to put in to our best practice at CBMF

S H · 13 May 2025
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