SFA 07 - SFA:USI Essential Services reviews

4.8 (273 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 101–110 of 278 reviews

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I enjoyed the course and I feel this will help me in certain situations, but not so much in my every day job role,

claire c · 13 May 2025
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whilst the course was very informative and interesting, as a finance company we often find ourselves unable to provide the help the customer is looking for.

Laila F · 13 May 2025
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MD was amazing at delivering the course, it was engaging and interactive. MD made sure to frequently check in with us to make sure we were all ok.

Laurie M · 01 May 2025
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Really thought provoking - opened you mind in a very difficult subject - Allowed me to think about things in a very different light.

Kim M · 01 May 2025
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Madhuri has been an amazing tutor and she made the whole group feel empowered to respond and participate. The session was very eye opening and have helped me to think about suicide in a completely different way.

Evelin A · 01 May 2025
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Really enjoyed the content - i thought i knew a lot before the training - however this course made me realise how much i didnt know and will save and use the material for future suicidal calls

Claire W · 01 May 2025
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I found the course really beneficial. M.D was great she was very engaging . I liked that the course was a lot of discussion and not PowerPoint heavy . It was great we got to do role plays and practice as this is a new area for me so have not dealt with these types of calls before . M.D checked on our wellbeing throughout which was great . It’s really got me thinking now about the language used when talking about suicide and I feel more resourceful when dealing with these types of calls .

Juliette W · 01 May 2025
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The entire session was amazing! I appreciated how you interacted with us, consistently trying to create a positive atmosphere by checking in and ensuring we were okay. I understand that suicide training can be daunting and overwhelming, but you made it feel comfortable and thorough.

Lili S · 01 May 2025
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I feel like this course has provided some great insight into suicide prevention and the importance of taking action and offering support for those having suicidal thoughts. One of my key takeaways from this is how to approach the conversation with someone who may be feeling suicidal. I feel I am more comfortable with being able to ask direct questions whilst still being empathetic to ensure I am able to support appropriately.

Abbey J · 18 Mar 2025
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it really makes you think differently about suicide disclosure and the 3 steps are what i will be taking away from this

tracey m · 18 Mar 2025
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