SFA07-SFA USI Essential Services Reviews

The course content was really insightful but I sometimes struggled with how this would relate to my role as a front line agent. As regards the real life situations with friends or family with intentions of suicide this has been very beneficial

Trainer was very friendly, calm and made the session enjoyable to learn more about suicidal in general. A lot of necessary information and was nice in interact with other members of the team on their thoughts.

I was able to take away key points to help me when addressing suicidal thoughts. I have learnt majority of the suicidal safety guide where I now feel confident in the steps I need to take when dealing with this in the future. Thank you!

Overall, a useful course.

Great tutor, made us feel really comfortable! Made a difficult topic easy to learn

I really enjoyed the session and made me stop and think before i make my next move it was quite emotional but gave an amazing overview

A well designed course that allowed the particapants to interact ...The role was great and maybe even allowed us to speak our own concerns that we wouldnt normally do

Really mind provoking and self awareness session

very much needed training

VERY INFORMATIVE, LOVED THE STRUCTURE OF STEP 3 SUICIDE GUIDE, FEEL THIS WILL REALLY HELP ME DEALING WITH OUR CUSTOMERS FEELING THEY WANT TO END THEIR LIFE. FEEL IT'S EASIER NOW TO IDENTIFY THE RIGHT QUESTIONS TO ASK, NOT FEEL PRESSURED TO TALK BUT IT'S REALLY ABOUT LISTENING EFFECTIVELY