SFA 07 - SFA:USI Essential Services reviews

4.8 (273 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

Generated from recent reviews; may not reflect every review

Showing 1–10 of 220 reviews (5 star)

Sort by

Wonderful training.

Charlotte L · 22 Jul 2026
Helpful review?YesNo
Report review

Sian was soooo good provided a safe environment. I feel more confident to ask the questions and walk away with a toolkit.

Samantha D · 22 Jul 2026
Helpful review?YesNo
Report review

Really good The biggest thing I thought was asking the person if they were thinking of ending their life which is something I wouldn’t have thought appropriate before but very enlightening and interesting

simon w · 22 Jul 2026
Helpful review?YesNo
Report review

Another toolkit Useful contacts Works well alongside other training However if not familiar with active listening, EI I would suggest this would also be neeed

Natalie B · 22 Jul 2026
Helpful review?YesNo
Report review

I feel I could have a more comfortable discussion with someone who is in a position where they are at harm of themselves, I now feel I know how to guide this conversation.

Holly M · 22 Jul 2026
Helpful review?YesNo
Report review

I had some confidence that I could handle a situation like someone wanting to take their own life, but this course and Shian’s excellent delivery has given me 100% confidence.

Chris R · 22 Jul 2026
Helpful review?YesNo
Report review

Having the action plan to help the conversation flow will be very useful

Emma C · 22 Jul 2026
Helpful review?YesNo
Report review

I think today’s training really opened my eyes to what skills I have and what resources I can recommend it has also really opened my eyes to the lack of knowledge in the business I work for and will indeed take the training away to ensure our staff have the adequate training.

Emma C · 22 Jul 2026
Helpful review?YesNo
Report review

Gained confidence in talking about suicide in a ‘normal’ way. Being direct is ok. Knowing the different steps and being aware or many triggers.

Helen M · 22 Jul 2026
Helpful review?YesNo
Report review

The course was presented in a relaxed atmosphere which engenders a really collegiate atmosphere. There has been plenty of time for queries and questions , have enjoyed the learning.

Bernard T · 22 Jul 2026
Helpful review?YesNo
Report review