SFA 07 - SFA:USI Essential Services Reviews

MD was fabulous, she kept us all engaged and checked in with us all on a regular basis. The course was nice because it was very interactive.

Very interesting and quite emotional so informative and will take away some useful information and skills

Great course overall. Some difficult conversations leading to triggering memories. Great interaction and knowledge sharing from the tutor.

Tutor was very personable - constantly checked in with everyone given the subject matter

I found the course very helpful in gaining a better understanding of how to better deal with people in these situations and how to manage the call and understanding what to listen out for.

The course is very helpful and gave me an extra insight on how to deal with customers that experience this type of circumstances.

Interesting course, a lot of useful information. Laura was a great host and made the course engaging. From a personal point of view think it would be better in person as think helps make discussions better but underhand why it's done via webex due to the different teams involved.

very informative and overall very engaging

The course was delivered very well and I do believe the information provided will be beneficial moving forward. Not only for work, but out of work too for any family / friends

Laura was brilliant, really engaging and despite the material of suicide in the course delivered, this was done in the care and important it deserves.