SFA 07 - SFA:USI Essential Services reviews

4.8 (273 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 21–30 of 220 reviews (5 star)

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I have taken a lot from it

Tracey C · 18 Mar 2026
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Course was very helpful I have a better understanding on how to recognise a customer thinking about suicide and the right quesions to ask

Jag A · 18 Mar 2026
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Very valuable and informative.

Iain T · 18 Mar 2026
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Great course with a suitable pace

Robin A · 18 Mar 2026
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Good

Martin H · 18 Mar 2026
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Lovely lady MD.

Suzanne T · 18 Mar 2026
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This was fantastic and will have an impact on my personal life as well as in my job roll

Chloe A · 18 Mar 2026
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Very pleased with the course and I learnt a lot around suicide that will help with my role.

Syed D · 18 Mar 2026
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Jamie delivered today’s suicide awareness training with warmth, clarity, and real confidence. The content was easy to follow throughout, and Jamie created a supportive space where everyone felt comfortable engaging. It was an impactful, well‑paced session that left us better equipped and more aware.

Lloyd B · 12 Mar 2026
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One of the most helpful courses I have been on. I joined the course feeling apprehensive about the possibility of one day needing to support my team with a call like this; I leave the course feeling much more confident and comfortable knowing I have the knowledge and guidance to maage this going forward. A special thank you to Laura who made the course engaging, and allowed us to ask questions when we needed to.

Ceri S · 05 Mar 2026
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