SFA 07 - SFA:USI Essential Services reviews

4.8 (273 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 11–20 of 220 reviews (5 star)

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Delivered it brilliantly, great at answering questions and outstanding facilitation

Yvette S · 22 Jul 2026
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Language is really Important Shape the conversation in stages, structure will help. More knowledge on the help that is out there/ where to signpost people to More confidence in how to start a conversation and important questions to ask which previously I would have avoided

Lianna S · 22 Jul 2026
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Great pace and coverage ,made me think and gave some really useful tools.

Melanie B · 28 Apr 2026
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I feel much more confident about having these conversations and know which tools and skills to tap into that supports myself and the person impacted.

Robert G · 28 Apr 2026
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The course covered a difficult subject and gave enough time to reflect and put into practise some of the techniques discussed.

Adam P · 28 Apr 2026
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The course made me think more around langauge and being able to be direct and ask questions. Also more confident when it comes to someone having a plan and how to dismantle this which again had made me think differently around this.

Marysia K · 28 Apr 2026
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The trainer was very engaging thoughtful and informative. She made the session a great experience

Gina H · 21 Apr 2026
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I really enjoyed the course as it has given me some great ideas on how I can bring some of the material into my training course.

Julie M · 19 Mar 2026
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Excellent session, poignant and reflective

Alison B · 18 Mar 2026
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Very imformative, really good trainer, will reccomemend to other collegaues

Karen W · 18 Mar 2026
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