SFA 07 - SFA:USI Essential Services reviews

4.8 (286 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 1–10 of 291 reviews

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Really good

Hszel Q · 21 Oct 2026
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Please with how it went and really refocused what I would do in certain situations

Matthew C · 21 Oct 2026
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Amazing course so impactful.

Colette C · 21 Oct 2026
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The trainer was attentive, always checked in with us to make sure we were safe, understood. She provide amazing knowledge around the situation and guides to go forward

Kirsty M · 21 Oct 2026
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Madhuri was a brilliant trainer. She kept us engaged while discussing a very difficult topic for most people. I went into this being some what apprehensive in taking threat to life calls, but the training she has provided, specifically the steps we can take on a call have really helped build confidence.

Macy C · 21 Oct 2026
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Madhuri is a great trainer and explains in good detail and provides great examples. I will now be able to identify comments relation to threat to life

Grace C · 21 Oct 2026
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I found the course a real mind opener and it made me think about things that I had never thought about before when it comes to suicide. As mentioned I got a train home and sat there looking at the people around me wondering who in this crowd was having suicidal thoughts.

Martin A · 21 Oct 2026
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Really good course, Madhuri is and was lovely throughout, encouraging and will definitely find the learning useful in real life scenaarios

Darren M · 21 Oct 2026
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Really well presented with real life scenarios being used as examples to support in our learning and making it relevant to our roles.

Prabjit H · 21 Oct 2026
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Excellent course content.

Sarah H · 21 Oct 2026
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