SFA 07 - SFA:USI Essential Services reviews

4.8 (273 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 41–50 of 278 reviews

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Really enjoyed this course, I was apprehensive as its long and thought it would be quite heavy but it was really beneficial

Rebecca C · 05 Mar 2026
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A very important and useful session

Garry W · 04 Mar 2026
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Really helpful course that provided better understanding and confidence going forward.

Mark L · 04 Mar 2026
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Madhuri was brilliant - I don't think this course would have had half the impact it has, if she wasn't the one presenting it.

Kamran A · 04 Mar 2026
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Amazing session with lots of learning

Charlie S · 04 Mar 2026
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Yes

Arvind N · 04 Mar 2026
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Valuable session - thank you!

Lisa D · 26 Feb 2026
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Very good course based around a difficult subject. Made the topic feel less scary.

Vicky P · 26 Feb 2026
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i think the training was well thought out and planned and the delivery of the training by the tutor was great. This has made me more confident when dealing with future scenarios where a customer is feeling suicidal.

wajid n · 26 Feb 2026
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This content would probably also be useful for employees who are more likely to deal directly with people experiencing suicidal thoughts, such as agents and associates. W

Phil S · 26 Feb 2026
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