SFA 07 - SFA:USI Essential Services Reviews

The course was very informative and I learned a lot. The video with Campbell's phonecall was very important as it's something that we could relate to, as we are phone agents. The guide provides a lot of guidance and prompts that I can look to when I'm stuck on a call

Shian was our tutor for today’s session on the Suicide First Aid training we had for our work place today. I really appreciate her approach, her focus and her drive to give people the tools to help us handle these difficult topics. I feel she handled this with care and made the day as nice as it could possibly be. The main take aways I got from this session is that it is so important we recognise these feelings people may have and deal with them with care and confidence. Thank you so much for taking the time Shian to educate us on such an important topic. Keep spreading the word and making a difference!

This course is very useful and important. The main thing I learnt was to really listen and not come up with a plan or cut the person off. I really found the video useful of how the agent handled the call.

The course content was really insightful but I sometimes struggled with how this would relate to my role as a front line agent. As regards the real life situations with friends or family with intentions of suicide this has been very beneficial

Trainer was very friendly, calm and made the session enjoyable to learn more about suicidal in general. A lot of necessary information and was nice in interact with other members of the team on their thoughts.

Really informative will be putting a lot of this into practice

Really informative, liked the mix of activities and information given

very interactive and thought provoking

Shian provided a comprehensive training session that was interactive. Very engaging, efficient, quality training. Thank you

Very engaging and supportive session from Shian. I liked how Shian checked in with everyone and encouraged open communication about our thoughts and questions