SFA 07 - SFA:USI Essential Services reviews

4.8 (273 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 1–8 of 8 reviews (3 star)

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James J · 28 Apr 2026

The training was far too long, given the topic discussed.

Liam H · 21 Apr 2026
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Great training but a very long day to go through everything i feel like this needs to be broken up into sessions as it’s very heavy

Chloe H · 26 Feb 2026
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Lauren M · 27 Jan 2026

Interesting overall. Not something I think will be used in my day to day role. Believe myself personally needs to be more qualified in order to deliver and discuss such a sensitive topic but good to get some knowledge.

Amy L · 20 May 2025
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I enjoyed the course and I feel this will help me in certain situations, but not so much in my every day job role,

claire c · 13 May 2025
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whilst the course was very informative and interesting, as a finance company we often find ourselves unable to provide the help the customer is looking for.

Laila F · 13 May 2025
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The biggest issue for me is that we need to know how this training will be used in our practical day to day working life. how much does the organisation expect us to do when speaking to tenants. we are under pressure to take referrals and get benefit gains etc

Linda G · 16 Jul 2024
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