SFA07-SFA USI Essential Services Reviews

A well designed course that allowed the particapants to interact ...The role was great and maybe even allowed us to speak our own concerns that we wouldnt normally do

Really mind provoking and self awareness session

Excellent Course Thank you Laura

Very informative & helpful

The course was very good, the right content and the right pace. Laura acknowledged the work environment people operated in the pressures behind that.

It was a good course and i thoroughly enjoyed it

very much needed training

VERY INFORMATIVE, LOVED THE STRUCTURE OF STEP 3 SUICIDE GUIDE, FEEL THIS WILL REALLY HELP ME DEALING WITH OUR CUSTOMERS FEELING THEY WANT TO END THEIR LIFE. FEEL IT'S EASIER NOW TO IDENTIFY THE RIGHT QUESTIONS TO ASK, NOT FEEL PRESSURED TO TALK BUT IT'S REALLY ABOUT LISTENING EFFECTIVELY

The biggest issue for me is that we need to know how this training will be used in our practical day to day working life. how much does the organisation expect us to do when speaking to tenants. we are under pressure to take referrals and get benefit gains etc

It was a very good course with good interaction with other participants, everyone was made to feel comfortable about such a sensitive subject