SFA 07 - SFA:USI Essential Services reviews

4.8 (286 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 11–20 of 291 reviews

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Empowering course! Learnt a lot, an I feel I have the skills to feel confident in providing support to vulnerable customers

Kirsty M · 21 Oct 2026
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The course was great to equip us with better understanding on how to identify and support the people around us who may experience suicidal thoughts or difficult times where it may lead to suicidal thoughts or suicide.

Apollo Z · 21 Oct 2026
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Gained confidence in talking about suicide in a ‘normal’ way. Being direct is ok. Knowing the different steps and being aware or many triggers.

Helen M · 22 Jul 2026
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The course was presented in a relaxed atmosphere which engenders a really collegiate atmosphere. There has been plenty of time for queries and questions , have enjoyed the learning.

Bernard T · 22 Jul 2026
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Delivered it brilliantly, great at answering questions and outstanding facilitation

Yvette S · 22 Jul 2026
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Language is really Important Shape the conversation in stages, structure will help. More knowledge on the help that is out there/ where to signpost people to More confidence in how to start a conversation and important questions to ask which previously I would have avoided

Lianna S · 22 Jul 2026
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Wonderful training.

Charlotte L · 22 Jul 2026
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Sian was soooo good provided a safe environment. I feel more confident to ask the questions and walk away with a toolkit.

Samantha D · 22 Jul 2026
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Really good The biggest thing I thought was asking the person if they were thinking of ending their life which is something I wouldn’t have thought appropriate before but very enlightening and interesting

simon w · 22 Jul 2026
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Another toolkit Useful contacts Works well alongside other training However if not familiar with active listening, EI I would suggest this would also be neeed

Natalie B · 22 Jul 2026
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