SFA 07 - SFA:USI Essential Services Reviews

I was very worried before this call. As I quite new to my role at work and new to dealing with customers over the phone. I feel completely reassured and have clear direction with how to tackle situations dealing with people demonstrating suicidal thoughts or behaviours. Madhuri was excellent, extremely engaging and kept us all interested and checked in to make sure we were all alert and feeling well. I am very grateful.

Overall I did enjoyed taking part of this course. It helped a lot with how I see, understand and will face dealing with suicide/suicidal people and customers in particular in the future.

Great tutor, very interactive and informative. Very engaging and empathetic

MD was fabulous, she kept us all engaged and checked in with us all on a regular basis. The course was nice because it was very interactive.

Great course overall. Some difficult conversations leading to triggering memories. Great interaction and knowledge sharing from the tutor.

Very interesting and quite emotional so informative and will take away some useful information and skills

very good

Interesting overall. Not something I think will be used in my day to day role. Believe myself personally needs to be more qualified in order to deliver and discuss such a sensitive topic but good to get some knowledge.

Tutor was very personable - constantly checked in with everyone given the subject matter

I found the course very helpful in gaining a better understanding of how to better deal with people in these situations and how to manage the call and understanding what to listen out for.