SFA 07 - SFA:USI Essential Services Reviews

It was good and informative training, Jamie spoke clearly which helps when understand the sessions, gained a better understanding of how to deal and what questions to ask when speaking to someone who may be feeling suicidal.

I have really enjoyed the training, i feel more confident dealing with customers who maybe having suicidal thoughts.

Jamie was very knowledgeable about the subject and explained terminology that we should be using to our customer. Also how we showed treat all customers who have suicide thoughts the same

Feel the training was so beneficial and tailored for our sector. We have had training with the Samaritans in the past which didnt land well and was too generic. I have left this training feeling like i am better equipped to support someone who is having sucidial thoughts. I like that the course is practical as opposed to a complete fyi/info sharing & statistics session which i have come across in the past from other providers.

Laura was very understanding and accepting of all points of view

Laura was very knowledgeable, caring and supportive. She made me feel.at ease with the course as it wasn't something I was looking forward too.

Overall brilliant course. Very interactive.

The facts were interesting and really brought home about how undetected it is. It reaffirmed for me that I am doing it right, and to maybe change the approach a bit.

I have learnt so much that will help me in my role and in my personal life.

A very informative and thought provoking course. Delivered extremely well by the tutor. Excellent tools to assist with difficult conversations and good theory behind the processes