SFA 07 - SFA:USI Essential Services reviews

4.8 (273 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 41–50 of 220 reviews (5 star)

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Amazing. Thank you for sharing this with us!!

Leah R · 19 Feb 2026
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Only put 4 stars for confidence as would need to embed what I have learnt with practise

Ryan H · 19 Feb 2026
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Great session, sometimes just a refresh in these difficult topics is enough to rebuild your confidence to deal with them.

Jamie K · 19 Feb 2026
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Great course and great tutor.

Jessica K · 16 Feb 2026
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Really good course, building on knowledge. Tutor was excellent.

Zach B · 16 Feb 2026
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feel like ive learnt a lot about having these conversations and not to shy away from direct questions will really help going forward

Vicki L · 16 Feb 2026
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The training sessions was a really good way to understand how to manage conversations around this subject, providing tools and reassurance. MD was really engaging and interactive.

Maisie H · 16 Feb 2026
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I always have an urge to "fix" things. It was incredibly useful to know that in these complicated scenarios, it's not about fixing but about listening and helping the person in crisis to cope.

Elina S · 12 Feb 2026
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I found this has helped to boost my confidence with dealing with suicidal customers.

Kate S · 12 Feb 2026
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Thank you so much MD, I really enjoyed today’s session! You’ve really gone above and beyond to make it very fun and engaging for us and it shows!

Carla B · 27 Jan 2026
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