SFA 07 - SFA:USI Essential Services reviews

4.8 (273 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 101–110 of 220 reviews (5 star)

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I thought the course was very informative - given the sensitivity of the topic the material was light so not to trigger anyone however still direct and impactful in terms of providing our staff with new tools and techniques to best support our most endangered customers.

jack p · 07 Mar 2025
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Really good course, very knowledgeable tutor

David W · 26 Feb 2025
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Brilliant course, brilliant tutor- highly recommend.

Donna H · 26 Feb 2025
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Very interesting and learnt a lot around how to approach a conversation with someone who is suicidal and having those feelings - i feel a lot more confident - (i havent enrolled onto level 4 RSPH assignment but would like to, so will speak with my manager)

Mollie R · 26 Feb 2025
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Jamie was really good, he made sure we understood everything and has given us some really good statements to make discussing suicide with our customers easier.

Rebecca M · 26 Feb 2025
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VERY GOOD COURSE THAT I CAN APPLY TO MY WORK AND EVERDAY LIFE TO HELP AND SUPPORT THE PEOPLE AROUND ME

DEBBIE G · 26 Feb 2025
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I think this gave me a better understanding and feel more confident in my job role if I get a call from a customer who is displaying suicidal behaviour

Deborah C · 26 Feb 2025
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It was good and informative training, Jamie spoke clearly which helps when understand the sessions, gained a better understanding of how to deal and what questions to ask when speaking to someone who may be feeling suicidal.

James B · 26 Feb 2025
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I have really enjoyed the training, i feel more confident dealing with customers who maybe having suicidal thoughts.

LISA H · 26 Feb 2025
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Jamie was very knowledgeable about the subject and explained terminology that we should be using to our customer. Also how we showed treat all customers who have suicide thoughts the same

Lorraine C · 26 Feb 2025
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