Clare G, 27 Feb 2026
I think the course could be improved with videos showing good and bad technique when faced with different challenges on cross examination. The role playing is fine, but not everyone can participate. And model behaviour would be best demonstrated with examples that can be observed.
Sanjay B, 26 Feb 2026
excellent course. Could be a little more interactive
Stuart T, 26 Feb 2026
The type of fraud (excise fraud and missing trader fraud) is a world away from the type of cases we work in OCW.
Sean P, 26 Feb 2026
I had completed the pilot just over a year ago, and this course is a marked approvement. Previously there was a big cross over with courtroom skills but that has now been removed and the course is much better for it. Trainer is very knowledgeable and is keen to share that knowledge and does so in a manner that is very easy to digest. The DS section could be longer to explain as I feel there is a gap in knowledge that I have noticed within my team. Not sure you require all of the pre-course reading. A case summery instead of the MG03, then the schedules, would probably be sufficient.
Gareth W, 26 Feb 2026
Excellent to have a chance to develop a deeper (rather than shallow) understanding of specific aspects.
James G, 26 Feb 2026
Good course - participant numbers probably need to be looked at to allow all to be cross-examined as par for the course
Joanne H, 25 Feb 2026
Max was engaging, informative and eloquent in his delivery of the course. The content was extremely relevant to y day-to-day role as a general case manager. The section on the capacity assessment was enlightening - a pity that the report is not more standardised - maybe this could be a contention for future work with the powers that be.
Hannah K, 25 Feb 2026
Really useful and interesting day. Thanks!