Showing 241–250 of 14,924 reviews
The de-escalation advice was great and used examples in real life as well as those typical to my workplace. Sometimes online training sessions can be boring but John kept it interesting with stories about his personal experiences.
I really enjoyed the level of listening to Barbara speak, and joining in with the course myself. The content was clear, pitched at the right level, without too much legal terminology to learn or understand. It was useful to have farm examples which I could directly relate to. There were ample breaks and lunch time opportunity. I liked looking back on learning objectives noted at the beginning of the day realising I had met them in the course content.
Very good course, very clear in presentation with key points for practice.
Great trainer, really helpful! Taken away lots of tips to improve. Especially liked how to combat difficult questions and take control of the situation.
Engaging and interesting content and delivery
Really enjoyed it, glad I volunteered for the cross examination. Will definitely be putting the learning into practice.
Excellent refresher training after many years as an Analyst.
Enjoyable and very informative course with a trainer with experience.