Bond Solon Reviews

Excellent course with a very easy to listen to and proactive trainer . Thank you

Jim is a fountain of knowledge when it comes to this subject, very engaging and made the 2 days thoroughly enjoyable as well as very informative. I now look forward to incorporating the knowledge and confidence I have gained into my day to day role.

Case study beneficial but I work slower than most and was paired with two very competent people.

Overall I feel the course itself doesn't have much utility in our profession as customer service advisors in debt management. The majority of the time we are not able to "negotiate" payments with our customers. We may ask if they are able to Pay in full, make a payment today and then a payment plan. For a payment plan, we can advise of the interest and the process of affordability assessments to encourage the customer to agree to the shortest length of plan they can afford. After this, when it comes the affordability assessments, we can encourage higher payments but it's not a negotiation. The only time we actually negotiate is the fairly rare outcome of when the TP is offering a low amount compared to outcome of the affordability assessment. I feel this type of training essentially punishes more timid customers who may succumb to pressure easier than customers who are more comfortable with confrontation. More timid customers, may need more support than the other types of customer as would be more likely to feel pressured and overextended their affordability, putting themselves in a position of financial difficulty. The training itself touches briefly on a broad range of subjects. I feel for personal development it would be more effective for advisors to learn more about their own traits during a training sessions so they can then have a structure/framework, on how to adapt the knowledge in the sessions to their own style. The training makes us aware of the broad spectrum of personality types, without the specificity of each advisors strengths/weaknesses and how they could be adapted. I believe doing tests to understand our own personalities or traits would significantly improve the effectiveness of the course, allowing advisors to link their own case studies with techniques to improve the outcome going forward. Asking the advisors to note calls (prior to the training) that may be valuable to dissect during the training would also bring an engaging, real world, practical element to the course. I thought James the trainer was great and did the best with materials available to them.

Excellent thought provoking course, well presented at a good pace to keep interest. Good interaction with trainers actors and barrister. Course well rounded something for everyone to gain additional skills or improve on existing

Very relevant. Interesting points covered that would be helpful for court. Good to consider facts vs inferences. All interesting and relevant.

A really good course with good content and a good trainer. Kept the course engaging and light.

Really enjoyed the course, learnt a lot that I can use to improve my own skills. Richard made the course fun and engaging.

The course could be improved by more detailed guidance on what was required for the pre-course materials.

Very good and helpful ideas. Thank you. I'm sure this can help me a lot.