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great course learnt at lot of different ways to help with customers and also how to spot when someone can become angry
The trainer's methods of putting stories to the training was extremely effective and made it make so much more sense than just reading a slide. I felt I understood everything in a much better way, and am very impressed with how he conducted himself and put forth the learning. I feel I have greatly benefited from this.
Neil was very knowledgable, gave some great tips to use along the way.
very good informative interactive and engaging course.
Engaging facilitator, patient and open to tangents. Would happily attend a session run by them again
As I say, the investigation section sits more with criminal law. ACAS defines the Decision is separate from the Investigation manager. The investigation element suggested that the investigator made decisions on the outcome, and recommendations. In HMRC the Decision Manager is the owner of the discipline process and directs the investigation.