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Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

DANIELA K, 18 Mar 2026

Details on pbs given in a good and understandable manner

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Mary P, 18 Mar 2026

Class was very nice and helpful for me Its improved my knowledge regarding this topic. Thank you very much Ben.

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Alisha P, 18 Mar 2026

Trainer was Ben. I found the course very interactive, ensured we were always participating and understanding the information being presented. Learnt a lot today which I will be taking away and applying in practise. I found it helpful that Ben took out examples and help us understand how to manage or assess the situation . Real life examples were used to understand the principle . Overall really enjoyed this session, look forwards to part 2.
Response : Thank you, Alisha. We appreciate your feedback and are pleased to hear the session was interactive and supported your understanding through practical and real-life examples. It’s great to know you found the training valuable and are looking forward to part 2.

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Nancy B, 18 Mar 2026

I really like Bens class and the way how he interacted with us.Its helpful to use in my everyday work settings.Definitely it will reduce my workload.

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Mary J, 18 Mar 2026

It’s very interested and very good

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Achsah J, 18 Mar 2026

It was an interesting section with Ben

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Charlotte T, 18 Mar 2026

Ben, brilliant. Sharing his passion for the topic was great!

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Janet B, 18 Mar 2026

Ben is an excellent trainer. He shared all his knowledge and experience with us and helped us understand what PBS really is and how to put it into practice. I will really recommend this course

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Maureen C, 18 Mar 2026

A very enjoyable day.I have learnt so much over the course of today from Ben the trainer.

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Farzana M, 17 Mar 2026

Ben was very informative and engaging. He made me feel comfortable and welcoming. I learned a lot about de-escalation protocols and how to understand the deeper meanings of why people behave/act in a certain way. It has opened my eyes to be more open minded and mindful in the workplace. Thank you for everything Ben, hope I get you again in the next two courses!
Response : Thank you, Farzana. We appreciate your feedback and are pleased to hear Ben’s delivery supported your understanding of de-escalation and behaviour, while creating a comfortable learning environment.

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