Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

It has been useful to remind myself of why people get angry I think I can take some of the ideas into work - for example using a hook to distract Some of the ideas of take extra time don’t always work in A&E Not sure it can be used when there is 12 angry people asking the same thing however looking at why they are angry there maybe something I can do to begin to deescalate something Trainer Ben was engaging and I will be back for day 2

Very valuable course

Very educational

The course is effective to me because the contents of these class is very much practical ,evryday work we are facing these issues so much .this class give me a clear solution to deal with my issues.

Comprehensive course

Lively presentation of subject

Please include some simulation based exmples and arrange for performing by the attendee.

Had good understanding of how to follow pbs and what is the imporatnce and impqct of it

The trainers were welcoming and it was participatory

I felt both Kirsty and Liam were friendly and engaging and kept the course moving. However I would say it was a very long day and some aspects were repetitive. It definitely got me thinking and had me reflecting on practice and I will use the techniques in practice