Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

Ben was very enthusiastic about this topic, and obviously loves what he does. He gave so many interesting examples and stories that cemented the knowledge that he was teaching us. It has truly made me think about the way I act and speak on my ward, and I will take this on board in the future when speaking and communicating with colleagues and patients.

Trainer very engaging. Lots of helpful information and pointers that can be used in the workplace but also at home with family. Course very relatable and it’s easy to see how this can work in practice.

The course and instructor was very informative without being overloading. The instructor delivered the feedback in an enthusiastic manner which made it much easier to stay engaged and not become bored/tired. Most scenario’s were explained in a manner which we could relate with ourselves to make us better the behaviours and how they are a form of communication not disruption. Thanks Ben!

It was a discussion session and help us to how to overcome the challenging situations and also how to work under pressure

Very informative and improves way of thinking

Ben has extensive knowledge in this area and bring both energy and enthusiasm when teaching.

Ben was really engaging and brought the material to life. He used real life examples which made sense. Ive done similar courses throughout my career but this was definitely the best. Thanks Ben!!

The course structure was brilliant. Ben delivered a great session and made it fun. The content was really interesting and will definitely benefit my practice going forward.

Overall I thought the course was very interesting and engaging I have learnt alot. Ben is a great teacher in what he does and Im going to apply these techniques into my working life as a district nurse. I feel everyone that works in healthcare would benefit from this training and if applied correctly into work it will make such a positive impact on patients life.

Learned about cues and techniques approach of good communication, active listening and treating individuals with empathy. Overall very good course