Daniel C, 21 Apr 2026
Huge thank you to Tony - fascinating information and interesting demonstrations. Excellent resources to take away
Grace G, 21 Apr 2026
Max the Trainer was really good and engaged everyone in discussion in and case studies. His knowledge of all the attendees was so good, He is such a great teacher.
Mike V, 21 Apr 2026
Ren is a great trainer — very engaging and knowledgeable, and able to keep everyone involved throughout. The sessions were informative without being overwhelming, and the content was presented in a clear, confident, and approachable way. Ren’s delivery style made the material easy to understand and genuinely interesting. This is easily the best training I’ve had since joining the agency.
Danielle B, 21 Apr 2026
Excellent comprehensive training. John was wonderful and explained all the content in clear and helpful ways. He is a fantastic trainer!
William C, 21 Apr 2026
John was a great and engaging trainer. Interesting content and would be open to future courses.
Natasha V, 21 Apr 2026
Firstly, John is one of the BEST tutors I've ever had and I have studied up to Master's degree level at some of the top institutions in the UK. It's not just his vast knowledge on the subject areas we discussed today, but his high level of humanity and emotional intelligence. I hope to be able to do some qualitative research in the future with John, to help government develop policy on how we can combat youth crime, improve rehabilitation of offenders, and even protection of vulnerable people on our streets, such as young women, children, and adults with special needs or disabilities, but providing them with the conflict resolution skills necessary in order to avoid personal harm in their lives. I had knowledge about mediation before I did this course, but this was an incredible consolidation and new insight, filled with anecdotes and quantitative statistics of what works in the real world, and how we can implement conflict resolution in a somewhat highly volatile industry. Absolutely outstanding course, and I will highly recommend this to all of my colleagues and peers in the Civil Service, not just at the DWP. Well done, John. You have elevated the quality of our work coaches you trained today to a level we need to see rolled out throughout our national offices. Anything I can do to help support your work flourishing throughout the civil service I will do, and happy to provide any further feedback should you require it. Look forward to keeping in touch and perhaps working together again in the future. Best wishes, Natasha
Laurence A, 21 Apr 2026
A good balance between focus on course material as shown in the manual vs real world examples from Nick's experience.