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Great session as always, very informative and good range of tools/models to use.
It was a good course specially how to prevent issue going to Tribunal. The 2 hours session was long and intense, a 10 min break would have been helpful.
Picked up some useful points from the other attendees
The course was excellent and Karen was excellent. I thought 2.5 hrs would be long but it flew by because I was so interested and I liked how Karen would involve everyone and listen to everyone's opinions.
Very encouraging session and conversations.