ITIL 4® Foundation (PITG) reviews

4.8 (2,994 reviews)
AI summary of reviews

Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.

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Generated from recent reviews; may not reflect every review

Showing 1–10 of 467 reviews (4 star)

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I love the class room setting and really found my instructor very knowledgeable and very helpful. I am very satisfied and much more confident when it comes to the IT world.

Brian M · 09 May 2025
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Please fix the load times for ITIL 4. I have better things to do than sit waiting hours of my course to load. like learning the things being held behind that load time or taking care of my family when they need me.

Aaron G · 25 Apr 2025
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Great class and ready to continue forward and earn my certifications.

Christopher V · 11 Apr 2025
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Learning a lot and excited to be here....want to put a shout out to the Instructor Ernie Calloway...great guy, instructor and just overall genuine person....Thanks!

Anthony S · 11 Apr 2025
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Overall, the course provided a solid introduction to ITIL and its core principles. The structured environment was helpful for understanding the material, though I feel that the short two-week duration didn't allow for enough time to fully absorb and apply everything. More time for practical exercises, real-world examples, and discussions would enhance the learning experience. Despite this, I feel well-equipped to begin implementing what I've learned and look forward to continuing my ITIL journey in the future.

Ivan E · 14 Feb 2025
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Good course but material could be cover in a shorter amount of time.

Thanh L · 07 Feb 2025
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was a brain

Darwin s · 23 Nov 2024
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John is an amazing instructor and an abundance of information. He goes over the material until it is grasped and ensures students have an understanding or general knowledge of the course and how to find information and better understand.

Marissa F · 23 Nov 2024
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Keep up the good work.

Johnson K · 23 Aug 2024
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I have had an overall great time learning and trying to get my certifications.

anthony l · 16 Aug 2024
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