Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.
Generated from recent reviews; may not reflect every review
Recent reviews
Instructor demonstrated they were a subject matter expert in the course and applied it to real world scenarios.
Eric P is a great trainer we need him for the remaining of the 9 weeks
My experience with the ITIL course and the instructor was most enjoyable and has boost my momentum for the CUSS program.