Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.
Generated from recent reviews; may not reflect every review
Showing 1–5 of 5 reviews (2 star)
language barrier words didn't mean the same in English very hard to understand at times
Response: Sorry to read that your experience with the ITIL class was not up to your expectations. What could we have done to have made this a better experience for you?