Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.
Generated from recent reviews; may not reflect every review
Showing 1–4 of 4 reviews (1 star)
Stolen taxpayer dollars to pay for an Unwanted class. in no way is this class valuable for an IT job.
I went in to my Cert test feeling confident i had a firm grasp on all the provided material. i passed both sample papers fairly easily, but still failed my certification test with a 63%. i feel like i was given improper material to study, and in turn i failed the cert. Very skeptical of my next class now.