ITIL 4® Foundation (PITG) reviews

4.8 (2,994 reviews)
AI summary of reviews

Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.

Knowledgeable trainersPractical examplesUseful resources

Generated from recent reviews; may not reflect every review

Showing 1–10 of 81 reviews (3 star)

Sort by

I will take the ITIL 4 Foundation PeopleCert exam at least by next weekend (Sat or Sun-April 19 or 20) at the AIC Learning campus (San Antonio, Texas) and pick-up with the Comp TIA courses at the beginning of June 2025.

Mark M · 11 Apr 2025
Helpful review?YesNo
Report review

Depending on how the rest of the courses go, I might not be recommending this academy to friends or colleagues.

Dimas D · 28 Sep 2024
Helpful review?YesNo
Report review

I thought choosing to take classes in person would allow for more hands on training but this was not the case.

Martha S · 21 Sep 2024
Helpful review?YesNo
Report review

The SkillProTV videos need to get to the point faster. The yapping in-between information is not necessary.

Sedric K · 14 Jun 2024
Helpful review?YesNo
Report review

For future students that will come behind me, I must say that the material was horrible, but my instructor was a lifesaver.

Naomi E · 14 Jun 2024
Helpful review?YesNo
Report review

It needs to be longer, a person can not retain the information.

Shannon W · 22 Dec 2023
Helpful review?YesNo
Report review

great class, just really to short, and fast paced.

jesus r · 19 Aug 2023
Helpful review?YesNo
Report review

I suspect that all the things I struggled with in this course are because of the materials and even policies of AXELOS and not ACI Learning as much or even my instructor, Mr. Butler, who is a conscientious and caring instructor.

Jennifer Y · 17 Jun 2023
Helpful review?YesNo
Report review

This course is unbelievably powerful in pulling the mind in several directions at once.

Daniel M · 10 Mar 2023
Helpful review?YesNo
Report review

Overall, I feel like the course isn't necessary. At this beginning stage, it doesn't seem relevant to an IT career when it is stated several times throughout the 40 hours that ITIL is a business practice. Almost all of the content is fairly common sense, the level of difficulty is introduced by the specific terminologies and definitions. I can see and understand the different practices and terms in my current career, but I don't feel like I learned much of anything other than that a certain practice I have been doing actually has a word to go with it.

Cameron U · 14 Jan 2023
Helpful review?YesNo
Report review