ITIL 4® Foundation (PITG) reviews

4.8 (2,994 reviews)
AI summary of reviews

Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.

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Generated from recent reviews; may not reflect every review

Showing 61–70 of 467 reviews (4 star)

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Mr. Brown taught the class in an informative, and relaxed format. He encouraged discussion, but always kept us on point, and made us look forward to the advanced classes. Solid instructor.

Doug A · 09 Dec 2022
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This was a great course. Would definitely recommend to friends. Especially ACI.

David H · 05 Dec 2022
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good class to take generally. For managers with 5+ years exp. not for every day tech support peons.

Allyn C · 03 Dec 2022
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Course was great and everyone in the room was great. Memorization is definitely the number one important thing to use!

Valeria M · 02 Dec 2022
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This was an intense course, but with the instructor's help and guidance, the course was understood. The exams seem designed to link multiple choice answers to their corresponding questions. I can memorize this type of format, but I may be missing the overall view of the course. Maybe asking open questions to individual students to see if the class is getting the overall concepts could be beneficial.

Christopher L · 02 Dec 2022
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I am satisfied with this course and the teachings I received.

Lebanon W · 18 Nov 2022
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Good class

jerome w · 12 Nov 2022
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An app for terms and practice test

Eve P · 04 Nov 2022
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Some of the material was difficult for myself and I am sure others. With that said maybe changing some things around would be great and making it a longer course to soak up in the information.

Dominc H · 02 Nov 2022
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It was okay. The instructor (Dave) made it much more fruitful and interesting considering how bland the topic was.

Raymond H · 28 Oct 2022
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