ITIL 4® Foundation (PITG) reviews

4.8 (2,994 reviews)
AI summary of reviews

Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.

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Showing 51–60 of 467 reviews (4 star)

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I found the course to be a very good introduction into the IT world. It wasn't something that I was expecting, and I think a course like this is a good way to get anyone started.

Michael M · 17 Feb 2023
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The course seems adequate to present and allow for learning of the concepts within, I just do not currently see the value in it. Maybe if I try to apply for a job which is based on process management or has some sort of business management aspects it will be useful, but as part of a Computer User Support Specialist role, these concepts do not seem like they will apply to my daily work. They seem to be useful for management and upper level decision making and not the entry level work I will be doing.

Nicholas V · 11 Feb 2023
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Thanks to dave i do feel like im ready to take my certification test.

alejandro g · 10 Feb 2023
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The lack of diligence to provide updated material would unnecessarily leave a negative impression on the program. Other than that, I appreciate the time, effort and energy of every individual and variable that made this opportunity possible for me! Thank you!

Venessa R · 10 Feb 2023
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The instructor worked with what he was given and went out of his way to create material that aided the learning process. I felt this particular instructor went above and beyond to make himself available and find ways to answer our questions thoughtfully.

Cristina S · 28 Jan 2023
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I feel like I've said what I need to say, make the verbiage more simple. it doesn't need to be so wordy

Beau J · 14 Jan 2023
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Need better mics, built in laptop mics are NOT good enough.

Levi W · 14 Jan 2023
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This is a useful course for the context of IT management. It helped me understand the nature of IT service organizations

Andrew U · 14 Jan 2023
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It was an interesting subject. Not exciting, but interesting. I appreciated Mr. Hughes break it down.

Jose V · 17 Dec 2022
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I need to study the foundation a little deeper. The way they word these questions can really mess you up.

Michael H · 17 Dec 2022
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