ITIL 4® Foundation (PITG) reviews

4.8 (2,994 reviews)
AI summary of reviews

Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.

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Showing 421–430 of 2,996 reviews

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Extremely satisfied!

Ryan S · 11 Feb 2023
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Enjoy this course and definitely will be prepared for the actual exam. Dave Gast was awesome!!

Bernard B · 11 Feb 2023
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I was a little skeptical at the need for the course at the beginning because the principles seemed so common sense but the instructor's ability to provide memory aids, tie the class material to real situations, and emphasize what material would actually be on the exam made this class very worthwhile.

Sean S · 11 Feb 2023
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Thank you ACI Learning. Thank you Mr. Dave.

Anthony A · 11 Feb 2023
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instructor was awesome

Joan T · 11 Feb 2023
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Great course

Ricardo E · 11 Feb 2023
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Dave Gast deserves a raise!!!!

Larry B · 11 Feb 2023
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This was a very valuable course for preparing me to take and pass the ITIL 4 exam.

Juan O · 11 Feb 2023
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Great course and helped me understand the ITIL concepts.

Caroline D · 11 Feb 2023
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The course seems adequate to present and allow for learning of the concepts within, I just do not currently see the value in it. Maybe if I try to apply for a job which is based on process management or has some sort of business management aspects it will be useful, but as part of a Computer User Support Specialist role, these concepts do not seem like they will apply to my daily work. They seem to be useful for management and upper level decision making and not the entry level work I will be doing.

Nicholas V · 11 Feb 2023
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