Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.
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Showing 251–260 of 2,996 reviews
Great instructor, tools provided to help you succeed and the venue overall is nice
An exceptional course that has now prepared me for a career in IT. Thanks.
Great job of taking beginners and teaching what they need to know..
Great Start to this program! I am way more confident than when I first started with zero experience.
good course. informative. fast paced. Instructors made it enjoyable
I really enjoyed Mr. Woods and hope I see him again