Sort by:
Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews
Charlotte T, 18 Mar 2026
Ben, brilliant. Sharing his passion for the topic was great!
Janet B, 18 Mar 2026
Ben is an excellent trainer. He shared all his knowledge and experience with us and helped us understand what PBS really is and how to put it into practice. I will really recommend this course
Maureen C, 18 Mar 2026
A very enjoyable day.I have learnt so much over the course of today from Ben the trainer.
Farzana M, 17 Mar 2026
Ben was very informative and engaging. He made me feel comfortable and welcoming. I learned a lot about de-escalation protocols and how to understand the deeper meanings of why people behave/act in a certain way. It has opened my eyes to be more open minded and mindful in the workplace. Thank you for everything Ben, hope I get you again in the next two courses!Response : Thank you, Farzana. We appreciate your feedback and are pleased to hear Ben’s delivery supported your understanding of de-escalation and behaviour, while creating a comfortable learning environment.
Faye R, 13 Mar 2026
I really enjoyed today’s session. I appreciated how interactive it was and how everyone had the chance to get involved. I learned some important values that I can apply both at work and at home. I liked the terminology seeking response and not attention seeking.Response : Faye Redshaw: I really enjoyed today’s session. I appreciated how interactive it was and how everyone had the chance to get involved. I learned some important values that I can apply both at work and at home. I liked the terminology seeking response and not attention seeking.
Kiran G, 13 Mar 2026
Very knowledgeable class .enjoy every moment
Stibin M, 13 Mar 2026
Ben had good knowledge regarding the PBS modules, it was really interesting. Gained lots of knowledge how to be positive behavior, to be in the base line etc…
Kiran S, 13 Mar 2026
I understand why today’s course was beneficial for my job, and I do highly recommend this for anyone working with patients/customers. Bens delivery kept me engaged as he was very interactive and actively engaging everyone throughout his teaching today.
Chika C, 13 Mar 2026
This course gave me a holistic information and insight of what behaviour of concerns means and how to approach my patients better. It has also given me insight on how to build better relationships without people with being judgemental and bias.
Danielle W, 13 Mar 2026
I really enjoyed the course, I felt the course was very relevant and I carnt believe that I have never done it previously. After today I will take away not to be judgemental that someone’s behaviour is a result of them trying to communicate. I feel that my approach will be different trying to get a better understanding of the trigger that has got to this point. Thank you