Natasha V, 21 Apr 2026
Firstly, John is one of the BEST tutors I've ever had and I have studied up to Master's degree level at some of the top institutions in the UK. It's not just his vast knowledge on the subject areas we discussed today, but his high level of humanity and emotional intelligence. I hope to be able to do some qualitative research in the future with John, to help government develop policy on how we can combat youth crime, improve rehabilitation of offenders, and even protection of vulnerable people on our streets, such as young women, children, and adults with special needs or disabilities, but providing them with the conflict resolution skills necessary in order to avoid personal harm in their lives. I had knowledge about mediation before I did this course, but this was an incredible consolidation and new insight, filled with anecdotes and quantitative statistics of what works in the real world, and how we can implement conflict resolution in a somewhat highly volatile industry. Absolutely outstanding course, and I will highly recommend this to all of my colleagues and peers in the Civil Service, not just at the DWP. Well done, John. You have elevated the quality of our work coaches you trained today to a level we need to see rolled out throughout our national offices. Anything I can do to help support your work flourishing throughout the civil service I will do, and happy to provide any further feedback should you require it. Look forward to keeping in touch and perhaps working together again in the future. Best wishes, Natasha
Jamie S, 20 Apr 2026
Really good trainer who understood the job we do and was able to give practical advice to make our work better
Jumi A, 20 Apr 2026
Excellent course, really enjoyed the training, was a good as the last 'Court skills' training that Nick ran during lockdown. Really useful tips and advice, good pace, expert knowledge and relevant examples. I feel more confident, assured and knowledgeable in the core aspects of the course, thank you Nick!
Chelsea O, 20 Apr 2026
Very easily understandable the material was delivered in a way that was clear and not overwhelming. Using real world scenarios rather than just textbook definitions helped me understand how to apply this to my job.
Krasen S, 20 Apr 2026
very enjoyable and learner centred I liked the interactive nature of it and break out rooms
Calum T, 20 Apr 2026
Thought Max was very engaging and promoting a lot of thought provoking discussion
Sarah O, 20 Apr 2026
A really well structured and informative session, tailored specifically to the questions we posed at the beginning. I would definitely like to attend the next refresher session.
Samantha M, 20 Apr 2026
John was fantastic with lots of real lived experience