Karen s, 29 Jan 2026
Enjoyable course which will assist in the development of complaint letters going forward and aid my practice.
Helen N, 29 Jan 2026
Very informative and interesting. Lots of group discussion was very helpful
Laura S, 29 Jan 2026
Jim is a great trainer, I did another course with him and was pleased when I saw he was the trainer for this course. I enjoy his stories, they help add context and help my memory of what we have learned.
Carol M, 29 Jan 2026
Really interesting and helpful course which makes you think and identify what can be improved.
joanna c, 29 Jan 2026
A really excellent and enjoyable course
Joseph W, 29 Jan 2026
It was a very well organised and a comprehensive session which allowed us to gain a full insight into aspects of writing reports and complaints letters. Nick was very informative and engaging with appopriate humour and he offered us plenty of time to discuss and link the training to our respective roles.
Ewan K, 29 Jan 2026
Excellent course and extremely well delivered. Delighted to have attended.
George S, 28 Jan 2026
Overall good course to give a fresh perspective on conflict management.
Maralyn F, 28 Jan 2026
Excellent use of my time and certainly worth a day out of the office. I hope to apply the concepts in the coming months as I negotiate the scope of support I can provide the business with reduced resource.