Showing 11–20 of 631 reviews (5 star)
Helen was absolutely brilliant and clearly passionate about her teaching, the course content was very good as were the resources provided.
Response: Thank you for your positive feedback and kind comments Joanne. I am so pleased you enjoyed the training.
I really enjoyed this course, found it very useful. The tips for handling difficult and challenging customer conversations were practical and will be easy to apply. I would definitely recommend Helen and this training to others.
Response: Zena, thank you for providing such positive feedback. I'm really glad that the tips provided will be easy to use in future customer conversations and thank you for the recommendation.
Helen was lovely and clearly very experienced in this field. She was able to answer our questions, and provide lots of example for how to support customers and each other.
Response: Thank you for your positive feedback Laura. It's great to hear that you came away with lots of examples for how to support customers and your fellow team-mates.
Very good course, was easy to stay engaged.
Response: Thank you for your positive feedback Caroline, I really appreciated it.
I found the course really useful and relevant to the types of conversations we deal with day today. The content felt practical rather than theoretical as we were able to bring real life cases for discussion to help apply the learning in a meaningful way. Helen delivered the training with a genuine human and empathetic approach. She encouraged open discussion, created a comfortable environment for sharing experiences and helped highlight the importance of looking beyond the immediate issue to understand the customer's wider circumstances. Overall, the course was engaging, relevant and provided valuable reminders about recognising vulnerability and responding with empathy while still supporting customers effectively.
Response: Sarah, thank you for taking the time to leave such detailed and positive feedback, that's much appreciated. It's great to hear that you took away some practical tools to help in your customer conversations and I'm glad you found the session engaging and relevant to your work.
The course was very interesting and I came out of it having knowledge of a number of things that I did not know. Our training provider was absolutely excellent and made me feel so comfortable. She kept us totally engaged.
Response: Gráinne, thank you for your positive feedback and kind words. I'm so glad you took away some new information and found the course interesting.
I would like to sincerely thank you for the course, which I greatly enjoyed and found to be very beneficial.
Response: Roisin, thank you for your positive feedback. It's great to hear that you enjoyed the session.
Absolutely fabulous training. Helen is a captivating speaker who also has such a special way of getting everyone engaged and sharing their perspectives. This sharing added even more depth and relevance to the session, as it felt like we were all given space to process our experiences within the scope of wellbeing and resilience. On top of all of this, she prepared so much for the training. The workbooks were a thoughtful touch that had fascinating subject material. Each point was delivered in inclusive and accessible language, leaving the lessons learn to feel quite simple and achievable at the end of the training. It is beyond a doubt she is passionate about wellbeing, and it left us all buzzing with energy and motivation at the end of the training.
Response: Alice, thank you so much for your detailed, positive feedback and kind words. I really appreciate it. I'm so glad the training left you buzzing and I hope that the tools shared will help you in the future.
Really great and helpful course. Leant alot
Response: Thank you for your positive feedback Tenesha, I am so pleased you found the course helpful and took a lot away from it.
Very informative, made me look at my own levels of resilience and how to look after myself.
Response: Jenny, thank you for your positive feedback. It's great to hear that the training has made you look at how you look after yourself.