Sarah W, 25 Jun 2026
I found the course really useful and relevant to the types of conversations we deal with day today. The content felt practical rather than theoretical as we were able to bring real life cases for discussion to help apply the learning in a meaningful way. Helen delivered the training with a genuine human and empathetic approach. She encouraged open discussion, created a comfortable environment for sharing experiences and helped highlight the importance of looking beyond the immediate issue to understand the customer's wider circumstances. Overall, the course was engaging, relevant and provided valuable reminders about recognising vulnerability and responding with empathy while still supporting customers effectively.Response : Sarah, thank you for taking the time to leave such detailed and positive feedback, that's much appreciated. It's great to hear that you took away some practical tools to help in your customer conversations and I'm glad you found the session engaging and relevant to your work.
Gráinne B, 27 May 2026
The course was very interesting and I came out of it having knowledge of a number of things that I did not know. Our training provider was absolutely excellent and made me feel so comfortable. She kept us totally engaged.Response : Gráinne, thank you for your positive feedback and kind words. I'm so glad you took away some new information and found the course interesting.
Alice J, 26 May 2026
Absolutely fabulous training. Helen is a captivating speaker who also has such a special way of getting everyone engaged and sharing their perspectives. This sharing added even more depth and relevance to the session, as it felt like we were all given space to process our experiences within the scope of wellbeing and resilience. On top of all of this, she prepared so much for the training. The workbooks were a thoughtful touch that had fascinating subject material. Each point was delivered in inclusive and accessible language, leaving the lessons learn to feel quite simple and achievable at the end of the training. It is beyond a doubt she is passionate about wellbeing, and it left us all buzzing with energy and motivation at the end of the training.Response : Alice, thank you so much for your detailed, positive feedback and kind words. I really appreciate it. I'm so glad the training left you buzzing and I hope that the tools shared will help you in the future.
Jenny P, 22 May 2026
Very informative, made me look at my own levels of resilience and how to look after myself.Response : Jenny, thank you for your positive feedback. It's great to hear that the training has made you look at how you look after yourself.
Janine H, 22 May 2026
Helen was engaging and I really enjoyed the course. I realised I’m not as resilient as I initially thought but feel more prepared to spot the signs and deal with situations when they arise.Response : Thank you for your positive feedback Janine. I am so glad that the course has helped to highlight areas where you can prioritise self care when you need to.
Deborah H, 22 May 2026
The content was really informative and eye opening. You think you are resilient until you take this course. Thoroughly enjoyable with a bit of everything even a craft session 😊Response : Thank you for your positive feedback, Deborah. It's great to hear that you enjoyed the course, the crafting and found the content informative. I hope you took some helpful tools away with you.
Linda B, 22 May 2026
Excellent course with lots of useful strategies. Great delivery in a safe and confidential forum. Would highly recommend. Helen has a warm delivery style which instantly puts you at ease.Response : Thank you for your positive feedback and kind words, Linda. That's much appreciated. I'm so glad you enjoyed the course and hope the strategies prove useful in the future.