Paige C, 24 Sep 2025
Brilliant course, Helen was a lovely trainer and made everyone feel very comfortable to have open discussionsResponse : Thank you for your positive feedback and kind comments Paige, I really appreciate that. I'm so pleased you enjoyed the course.
Andrew S, 08 Sep 2025
Excellent, thought-provoking training delivered in a sensitive way.Response : Andrew, thank you for taking the time to leave this great feedback. I'm glad you felt the course was delivered sensitively and I hope you took plenty of information and resources away from it.
Chioma O, 29 Aug 2025
The Training was quiet educative and interactive as well. Helen made sure to interact with us all throughout the session, though the time allocated wasn't enough to keep going but it was quiet lively. More of this session should be encouraged at least every 3months. A topic for agents on how to manage the stress that comes with dealing with customers should also be looked into.Response : Chioma, thank you for your detailed and positive feedback. I am really pleased you enjoyed the interactive nature of the training and, I agree, sometimes more time could be useful. We offer resilience and well-being training too which is a great way to learn how to manage stressful conversations.
Aisling M, 18 Aug 2025
Very engaging, helpful and worthwhile course. I would recommend anyone dealing with customers to do this course.Response : Thank you for your positive feedback Aisling, that's much appreciated. I am so glad you found the training useful.
Gemma H, 15 Aug 2025
I really enjoy the training provided by Helen, i have done 2 full courses and a refresher. All i have gained new information a tools to help with my job. Helen takes time to listen, provides information and also makes it fun.Response : Gemma, thank you for your positive feedback and kind words. I am so glad you have enjoyed the training courses and that you feel you've gained some new information and useful tools.
Puneet P, 14 Aug 2025
This was the best training session I have attended. It was interacting and made me think about a lot of things I was doing wrong when having certain conversations.Response : Puneet, thank you so much for your positive feedback. I am really pleased you enjoyed the training and that you took a lot away from it to use in your conversations.
Rose B, 14 Aug 2025
Honestly, I think Helen is an incredible trainer. She is great at keeping people engaged without making things feel awkward. I feel like there was no point I was growing bored, I absorbed everything she said. Really really impressive!Response : Thank you for your kind words and positive feedback Rose. I am so pleased you enjoyed the training.
David H, 14 Aug 2025
Very good dayResponse : Thank you for your positive feedback, David. I'm very pleased you enjoyed the training.