ITIL 4® Foundation (PITG) reviews

4.8 (2,994 reviews)
AI summary of reviews

Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.

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Showing 681–690 of 2,439 reviews (5 star)

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I kept getting annoyed because of noticing that it was already time to leave, that's how intrigued I was to gain more and more knowledge by the course, and the instructor.

Elohim A · 09 Jul 2022
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Coming into a new industry and learning new things within 10 days! It is good to have great instructor that knows and can explain in simple "barney style" method of relating materials to real life events.

johnny l · 09 Jul 2022
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All I can say is I wish this class was something that was offered in military education office.

Kevin P · 09 Jul 2022
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Mahalo's ACI Staff. This is a wonderful learning experience and great atmosphere. Looking forward to continuing my studies and career.

Ronald N · 09 Jul 2022
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I hope the certification exam isn't as eye-popping as I think it might be, but the first impression on my information technology schooling went great. Going through this course made me realize I didn't go to business school for no reason. Also, it made me realize that this is something that's meant for me and I've been looking for this whole time. I look forward to the next 4 courses.

Benjamin Q · 09 Jul 2022
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This best course and I cannot wait to get all four certificates !

Shawn S · 09 Jul 2022
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Rich is awesome. I think the course was slightly difficult to me because of the change in test/exercise questions. I had been using a certain study technique I chose after experiences the first test and exercises. That technique did not bode well in the face of the level of questions nearing the end of the course. ITIL is strange to me but I was able to grasp it well enough to pass. I just feel like I am more uncertain of my knowledge now then when I began but I do indeed have a better understanding of IT and the practices in which IT companies engage in.

Ronald N · 09 Jul 2022
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Enjoyed and learned several things and reinforced others

Joe P · 09 Jul 2022
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I understand this was a basic level course in what I am wanting to study and receive a certification in. There was a lot of information that had to be learned and/or memorized. However, there were plenty of practice questions and answers that made learning the information easier.

Steven V · 02 Jul 2022
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Great course and very knowledgeable.

Wilfred M · 02 Jul 2022
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