Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.
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Showing 641–650 of 2,439 reviews (5 star)
It was a lot of information in a short amount of time but the teacher was always willing to go over any information that the class wasn't clear on. Overall I enjoyed the experience and feel like I learned a lot.
I really enjoy this class because the instructor made it easier to understand and made it interesting.
I would recommend you all provide a actual book we can take home instead of an PDF