ITIL 4® Foundation (PITG) reviews

4.8 (2,994 reviews)
AI summary of reviews

Real-world explanations make complex service-management concepts accessible, with attendees consistently praising knowledgeable, patient and approachable trainers who use analogies, stories, questions and interactive activities to keep sessions engaging. They value the clear structure, practice assessments and supporting resources, and report greater confidence for certification and applying the learning at work. Some find the accelerated format information-heavy and would welcome more time for practice and consolidation.

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Generated from recent reviews; may not reflect every review

Showing 351–360 of 2,439 reviews (5 star)

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I enjoyed the class. The structure makes it very easy to pass!

Mercedez M · 17 Feb 2023
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Mr. John Woods is an exceptional instructor. I am thankful that he was my first real-world instructor at ACI Learning. I learned a lot and am appreciative of his real-world experience. Furthermore, Mr. Woods values all of his students because he places emphasis on the importance of having a solid foundation in the world of IT.

Allister M · 17 Feb 2023
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Great way for a person to get started in the IT field. Does not get technical at all, but gently shapes the perspective to think in terms of the customer and creating value.

Eric K · 17 Feb 2023
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I enjoyed learning the ITIL 4 portion of this program thanks to the staff, the professor and my classmates. I look forward to the next steps of the program.

Omar R · 17 Feb 2023
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First course down and enjoyed it a lot.

Xavier M · 17 Feb 2023
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Great class, can't wait for the next module.

Tamara T · 17 Feb 2023
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Bryan was a great instructor and did his very best to make sure all students were well informed, and set up for success for the taking of the ITIL certification.

Mason A · 17 Feb 2023
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Great starter course!

Arnae H · 13 Feb 2023
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Great course. I wish there was a way that we could get the vouchers back quicker to take the certification sooner. Many of us have back to back classes and work also, so having to study for the cert and taking another 4 hour class at night at the same time is tough. If we could get the voucher back faster, then we could take the cert that weekend after the class ended on a Friday.

Byron J · 11 Feb 2023
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Extremely satisfied!

Ryan S · 11 Feb 2023
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