ITIL 4® Foundation (PITG) Reviews

It would be very beneficial if the classes went through the full 10 weeks with one instructor. Dave has been awesome and I know it would be beneficial for my learning and takeaway the most information if he was able to carry us through all the classes.

I was worried about coming into this course because I haven't been to school in about 8 years. I felt that Dave really helped lowered my anxiety and broke the course down into understandable segments. Without him I am not sure if I would of understood the material so easily. Dave made everything very easy for the class and with his experience he really helped us get through ITIL. THANK YOU DAVE!

Excellent program! I've held many IT certifications, and been in the IT field the last 10 years. I've trained with various companies and none were like ACI.

An excellent experience! Many thanks!

Very excited to take the certification exam and feel more than prepared after the course. My instructors were an absolute pleasure to work with and provided me with all the tools for success!

It was a wonderful course that provided a lot of insight and knowledge of my new career path. I look forward to finishing this 10 week program with all 5 certs and a brighter future.

Looking forward to continuing my education and increasing my knowledge base here at ACI Learning.

To summarize: The course needs grades. Observation is not enough to provide an unbiased account for the student's abilities. Analytics are absolutely needed to really know how well a student is performing, (for both that student and the instructor). Miss L was extremely caring, funny, energetic, engaging, and ultimately successful in guiding her class through the course. However, she could improve her methods by: Not contradicting herself in her answers/discussions by learning how to explain the material in a multitude of ways so as to adjust her answers to the way that would best help that specific student. Adding more abstract examples. Here are a few. I have no idea if they are good or not. But maybe they can help? -the SVS is a simple input-output machine. You put in opportunities and demands, and you get value. -for service offering and the different components of a service offering: Let's say you're buying a new TV. You go to the store filled with these wonderful TVs and you pick out the best of the lot. A store clerk comes up to you and says, "That is a great TV, if you buy it now it also comes with a free subscription to Netflix, we'll even send over a technician to help install the TV into your wall!" That is a service offering. You buying the TV is a good, (proceed to describe a good). You getting a free subscription to Netflix is gaining access to a resource, (proceed to describe what gaining access to a resource is), the technician installing the TV into your wall is a service action (proceed to explain what a service action is.) -Service Relationship Model: you order an onion pizza (I know, gross right?!). How many business do you thing touched or interacted with that onion on your pizza? Well let start at the beginning. There was a farmer, they grew onions. So that's the first business. But where did the farmer get all of their tools and machinery to grow their onion farm? Let's say it all came from John Deer. So there's 2 businesses, cuz without John Deer the farmer would never have been able to grow their onions. But where did the farmer get their truck, so that they could deliver those onions? Let's say this farmer was rich and got a cybertruck to deliver their onions. Now that's the third business to affect your pizza onions. Ok cool, but where did the farmer get fuel for his truck? (oh wait the trucks electric, eh you know what, they red-necked it to take fuel) So there's a fourth company all touching your onions! And then there's the grocery store! And the Pizza place! And the list goes on. There is not a single item that has not been touched by thousands of other organizations in some way shape or form. When you build a list of which all organizations touched a product, your making a service relationship model. -Value stream running through the SVC: A company whale wants a new laptop. The engage step says, "ok let's go talk to the head honcho and figure out what kind of laptop they want." Afterwards, they give that information over to design and transitions. Design says, "Oh cool, this laptop is gonna be the raddest laptop in the world. Let's throw in some neon green lights! And a super rad keyboard and laptop, and a actual live mouse!" Then Design hands this list of needed parts over to Obtain and Build. They say, "Holy moly this is a weird list, but uhhh ok. We can get the keyboard from the storage room, the neon green lights were gonna have to buy from our friends over in Neon World, and ummmm, we can catch the mouse living in George's basement?" After they collect all these parts they give it back to design and transition. Transition then puts all the pieces together and makes the whale's super rad laptop. Then transition says, "K, so the whale's an idiot, they're gonna need some help figuring out how to use this new laptop. So let's go train a few peeps so that they can help the CEO figure out their laptop." After training a few peeps, transition then gives the laptop over to deliver and support. And they go up to the CEO and say, "Hey uhh boss person, here's your new laptop, please don't fire me." And when the CEO says, "How do I use this thing!" Support steps in and starts training the CEO on how to use their new laptop. Then, after everything is done, improvement walks over and says, "Why is there a live mouse living inside of this laptop. Let's replace that with an actual, like, computer mouse. Boom, improvements have been made." There's a few, I didn't want to overload your evaluation with a crazy list of examples. But ya, nonpersonal stuff like that could help resolve confusion.

Overall, I enjoyed the course, the format and structure of the course, and Ms. L's personality, humor, knowledge, and the way she blended these into each lesson! I enjoyed it and would love to stay in her courses :)

Great, 10/10