Purposeful Customer Service reviews

4.7 (191 reviews)
AI summary of reviews

Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.

Psychological insightInteractive deliveryWorkplace relevance

Generated from recent reviews; may not reflect every review

Showing 41–50 of 195 reviews

Sort by

Matt was full of knowledge and wisdom. Very comical and made learning easy!

Laura W · 19 Dec 2024
Helpful review?YesNo
Report review

Enjoyed notnto many slides and videos were good

Darren O · 19 Dec 2024
Helpful review?YesNo
Report review

Think this course, made me think what could be done differently.

Veronica D · 19 Dec 2024
Helpful review?YesNo
Report review

Instructor was lovely and engaging with staff Made the effort to learn everyone’s names

Amy W · 19 Dec 2024
Helpful review?YesNo
Report review

The facilitator was friendly and welcoming. He made the course enjoyable. I'm not sure the content was totally applicable to us but as someone who taught a course, Matt was very good.

Steven T · 19 Dec 2024
Helpful review?YesNo
Report review

George made the course fun and engaging. Had a great day and will remember and apply what I’ve learnt

Lorna H · 20 Nov 2024
Helpful review?YesNo
Report review

Thoroughly enjoyed the course

Helena J · 20 Nov 2024
Helpful review?YesNo
Report review

All attendees should ensure they arrive by the start time! It's unrespectful to the trainer.

Meira J · 20 Nov 2024
Helpful review?YesNo
Report review

The course was very good that helped me with being able to deliver a better customer experience in my job

Mitchell R · 31 Oct 2024
Helpful review?YesNo
Report review

The course went very good

Anthony J · 31 Oct 2024
Helpful review?YesNo
Report review