Purposeful Customer Service

Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.

Generated from recent reviews; may not reflect every review