Purposeful Customer Service Reviews

thank you for this training. was very interesting.

I thought that learning about the transactional analysis framework was really insightful as it gave me a new perspective on the interaction between the ABOs and I. I now can put into words their behaviors and I believe can facilitate my work, interactions with ABOs.

especially the last part "transactional langiage" the explanation about the psychological processes behind conversation - very interesting

The training was good but a bit short.

I'm sorry but I didn't understand the last part but George explained to me better and thank you for it

The training was highly informative and provided valuable strategies for handling different customer service scenarios. The real-world examples and discussion points helped reinforce best practices for managing difficult customer interactions, improving engagement, and balancing policy with customer satisfaction. The interactive approach made the session engaging and practical.

non

Very Good contact with the participants: engaiging, asking questions.

Well done summary and refresher of techniques, knowledge and experience sharing

Great course, thanks!