Purposeful Customer Service Reviews

Great session. Thank you

thank you for this training. was very interesting.

I thought that learning about the transactional analysis framework was really insightful as it gave me a new perspective on the interaction between the ABOs and I. I now can put into words their behaviors and I believe can facilitate my work, interactions with ABOs.

especially the last part "transactional langiage" the explanation about the psychological processes behind conversation - very interesting

The training was highly informative and provided valuable strategies for handling different customer service scenarios. The real-world examples and discussion points helped reinforce best practices for managing difficult customer interactions, improving engagement, and balancing policy with customer satisfaction. The interactive approach made the session engaging and practical.

Well done summary and refresher of techniques, knowledge and experience sharing

Great course, thanks!

Too short tome for so large theme

Very informative and interesting course. Confidently delivered.

Enjoyed the course, it was interesting and engaging especially for the last day of term!