Purposeful Customer Service reviews

4.7 (191 reviews)
AI summary of reviews

Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.

Psychological insightInteractive deliveryWorkplace relevance

Generated from recent reviews; may not reflect every review

Showing 31–40 of 147 reviews (5 star)

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Great facilitator, learned a lot. Friendly and informative.

Valerie L · 19 Dec 2024
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Really interesting.. I found the course helpful..

Anne O · 19 Dec 2024
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Matt was full of knowledge and wisdom. Very comical and made learning easy!

Laura W · 19 Dec 2024
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Very informative and interesting course. Confidently delivered.

Nicole G · 19 Dec 2024
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Enjoyed the course, it was interesting and engaging especially for the last day of term!

Caryl R · 19 Dec 2024
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George made the course fun and engaging. Had a great day and will remember and apply what I’ve learnt

Lorna H · 20 Nov 2024
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The course was very good that helped me with being able to deliver a better customer experience in my job

Mitchell R · 31 Oct 2024
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The course went very good

Anthony J · 31 Oct 2024
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Overall, A positive training expericence which was engaging from the the start to end. Learn alot which will be used in my day to day activities. Thank you

Damilola A · 07 Jun 2024
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Thank you George for this amazing session. I really enjoyed your understanding.

Amandeep S · 07 Jun 2024
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