Purposeful Customer Service reviews

4.7 (191 reviews)
AI summary of reviews

Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.

Psychological insightInteractive deliveryWorkplace relevance

Generated from recent reviews; may not reflect every review

Showing 1–10 of 45 reviews (4 star)

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George was fantastic as an instructor. Very engaging and made the content enjoyable Gave us a better understanding of the nuances of customer service that we wouldn’t normally think of

Dafydd D · 15 May 2025
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Very good training. Very nice training environment with a very engaged training. Great course!

Johan H · 11 Mar 2025
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The training was good but a bit short.

Adam S · 06 Mar 2025
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I'm sorry but I didn't understand the last part but George explained to me better and thank you for it

jana K · 06 Mar 2025
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non

Martin W · 13 Feb 2025
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Very Good contact with the participants: engaiging, asking questions.

Kristina M · 12 Feb 2025
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Enjoyed notnto many slides and videos were good

Darren O · 19 Dec 2024
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The facilitator was friendly and welcoming. He made the course enjoyable. I'm not sure the content was totally applicable to us but as someone who taught a course, Matt was very good.

Steven T · 19 Dec 2024
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Instructor was lovely and engaging with staff Made the effort to learn everyone’s names

Amy W · 19 Dec 2024
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Think this course, made me think what could be done differently.

Veronica D · 19 Dec 2024
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