Purposeful Customer Service reviews

4.7 (191 reviews)
AI summary of reviews

Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.

Psychological insightInteractive deliveryWorkplace relevance

Generated from recent reviews; may not reflect every review

Showing 11–20 of 45 reviews (4 star)

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Thoroughly enjoyed the course

Helena J · 20 Nov 2024
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All attendees should ensure they arrive by the start time! It's unrespectful to the trainer.

Meira J · 20 Nov 2024
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Thank you. You are a great trainer and an interesting course! It’s always difficult over team. A shorter start / introduction would be preferable. Thanks

Jennifer S · 07 Jun 2024
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overall, interesting and thought provoking course

darryl h · 04 Jun 2024
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No issues on course or message or delivery, however dissapointed with my own organisation in explaining or sharing the information that drove the decision to implement this course.

Ian J · 04 Jun 2024
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I found the course really interactive engaging overall really good. Useful to get a different perceptive, seeing the other side, open ended questions, written communication - structure and response.

Harpreet B · 11 Jan 2024
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The course was great by means of giving us the tools to think for ourselves to provide much better customer service. Lots and lots of food for thought to take into our every day jobs.

Emilia S · 02 Oct 2023
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Felt the morning session lacked focus a little, the group was not as bought in.the listening section was fantastic and the pm much stronger for me in terms of content.trainer was enthusiastic and knowledgeable

nicola d · 02 Oct 2023
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Was very interesting and well presented/delivered.

Beth S · 02 Oct 2023
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A very interesting course made better by a very good, knowledgeable and likeable trainer. George.

Christopher H · 04 Jul 2023
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